FAQs
🛍️ Shopping Information
How do I place an order?
Simply browse our collections and add your favorite items to the shopping cart. Once you’re ready, proceed to checkout, fill in your shipping details, and confirm your order. You’ll receive a confirmation email once your order is placed.
Do I need to create an account to shop?
You can check out as a guest, but creating an account allows you to track your orders easily, manage your information, and enjoy faster checkout for future purchases.
How can I track my order?
Once your order has been shipped, you’ll receive an email with a tracking number and link. You can use this link to follow your delivery in real time.
How long will delivery take?
Delivery times vary depending on your location. Typically, standard shipping takes 7–15 business days, while express options (if available) may arrive sooner.
What should I do if I receive a damaged or incorrect item?
We’re sorry if this happens! Please contact our customer service team at xli24368@outlook.com within 7 days of receiving your package, and include your order number and a photo of the item. We’ll make it right as soon as possible.
💳 Payment Information
What payment methods do you accept?
We accept major credit and debit cards (Visa, MasterCard, American Express), as well as PayPal and other secure payment gateways available at checkout.
Is it safe to shop on your website?
Absolutely. Your security is our top priority. All payments are processed through encrypted, secure payment systems to protect your personal and financial information.
Why was my payment declined?
Common reasons include incorrect card information, insufficient funds, or restrictions from your bank. Try again or use a different payment method. If the issue continues, please contact your card provider.
Can I change my payment method after placing an order?
Unfortunately, payment details cannot be changed once the order is confirmed. You may cancel the order (if it hasn’t shipped yet) and place a new one with your preferred payment method.
🔁 Order Returns
What is your return policy?
We want you to love your purchase. If you’re not satisfied, you may return unworn, unwashed, and undamaged items within 30 days of delivery for a refund or exchange.
How do I start a return?
Please contact us at xli24368@outlook.com with your order number and reason for return. Our team will guide you through the process and provide the return shipping address.
Who pays for return shipping?
If the return is due to our error (wrong item, damaged item, etc.), we’ll cover the shipping costs. For other reasons, customers are responsible for return shipping fees.
Can I exchange an item?
Yes, exchanges are possible if the item is available. Simply mention the replacement details when contacting our support team.
What should I do if I receive a damaged or incorrect item?
We’re sorry if this happens! Please contact our customer service team at xli24368@outlook.com within 7 days of receiving your package, and include your order number and a photo of the item. We’ll make it right as soon as possible.